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Enhanced Customer Support

Enhanced Customer Support

At Allianz we want to do our best to support our customers especially during difficult times. 

We know that being in a vulnerable circumstance can make the journey a little bit more difficult.

Our ambition is to make our products and services as clear and fair as possible so vulnerable customers can:

  • Retain their independence.
  • Be able to experience the 'usual' customer journey.
  • Be given clear information that is easy to understand.
  • Have their individual needs met through reasonable adjustments.

Visual Impairment Assistance

The text on our self-service customer portal can also be enlarged as well as the documentation that is in there. Here are some tips to help you do this depending on which browser you use:
CHROME
In Chrome, select the 3 stacked horizontal lines in the top right corner of your screen. Half way down the menu list you can interact with the zoom function to change the size of the text.
INTERNET EXPLORER
In Internet Explorer, select View in the top of your screen, then Text Size. An option will then appear to edit the size of the text.
FIREFOX
In Firefox, click on the menu button on the right, then you will see an option to edit the size of the text.
SAFARI
In Safari, press the Option-Command and Plus sign to increase the size of the text.